Privacy Policy & Terms of Service
Last updated: December 27, 2025
This Privacy Policy explains how Turtle Moon (“we,” “us,” “our”) collects, uses, and shares your information when you visit or make a purchase from our website or interact with our ads.
Contact
If you have questions about this policy, contact:
turtlemoonjewelry@gmail.com
Ship-from location: Mystic, CT (USA)
Information We Collect
When you visit our site, place an order, or contact us, we may collect:
- Order information: name, billing/shipping address, email, phone number (if provided), payment confirmation details
- Device information: IP address, browser type, time zone, cookies, pages viewed, referring sites
Customer support information: messages you send us by email or through our site
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Send order confirmations, shipping updates, and customer service messages
- Screen for risk and fraud
- Improve our site and customer experience
- Market and advertise our products (including through Meta platforms)
Advertising, Pixels, and Data Sharing (Meta)
We use advertising tools such as the Meta Pixel and (when enabled) Conversions API to understand shopping activity, measure performance, and improve advertising. These tools may collect information about your activity on our site (for example, page views, add-to-cart, and purchases). This can help us show relevant ads on Facebook and Instagram.
You can control how Meta uses your data through your Meta ad preferences and by managing cookies in your browser.
Sharing Your Information
We share information with trusted service providers to run our business, including:
-Shopify (our ecommerce platform)
-Payment processors
-Shipping and fulfillment providers
-Advertising partners (such as Meta)
We may also share information to comply with laws and regulations, respond to lawful requests, or protect our rights.
Cookies
We use cookies and similar technologies to operate our website, remember preferences, and improve marketing performance. You can disable cookies in your browser settings, but some parts of the site may not function properly.
Data Retention
We retain order information for our records unless and until you ask us to delete it, subject to legal and operational requirements.
Your Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal data. To request changes, email turtlemoonjewelry@gmail.com.
Changes to This Policy
We may update this policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page.
Terms of Service
These Terms of Service (“Terms”) govern your use of our website and purchases from Turtle Moon (“we,” “us,” “our”). By visiting our site or placing an order, you agree to these Terms.
General Conditions
-You may not use our products or site for any illegal or unauthorized purpose.
-We reserve the right to refuse service to anyone for any reason at any time.
Product Information
We make every effort to display product colors and details accurately. However, colors may vary by screen/device. Product descriptions, pricing, and availability may change at any time without notice.
Pricing & Payment
All prices are shown in the currency listed at checkout. We reserve the right to correct pricing errors and cancel orders that result from incorrect pricing.
Shipping
Processing and shipping details are outlined in our Shipping Policy.
Returns
Returns are outlined in our Return & Refund Policy. Eligible returns must be postmarked within 30 days of delivery.
Intellectual Property
All content on this site—including text, images, logos, product names, and designs—is owned by Turtle Moon or used with permission and may not be copied or reused without written consent.
Disclaimer
Our products and content are intended for personal use and inspiration. Any references to rituals, intentions, or wellness practices are for general lifestyle purposes only and are not medical advice.
Limitation of Liability
To the fullest extent permitted by law, Turtle Moon shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our site or products.
Governing Law
These Terms are governed by the laws of the State of Connecticut, without regard to conflict of law principles.
Contact
Questions about the Terms: turtlemoonjewelry@gmail.com