Shipping Policy

Last updated: December 27, 2025

Processing Time

Orders are processed within 3 business days (excluding weekends and holidays). During peak seasons or major sales, processing times may be slightly longer.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the shipping method selected. From time to time, we may offer free shipping promotions or thresholds—if available, they will appear automatically at checkout.

Shipping Methods & Delivery Estimates

Once your order ships, delivery times vary by carrier and service level. Typical domestic delivery estimates (after processing) are:

Standard shipping: typically 2–5 business days

Expedited shipping (if available): typically 1–3 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or high-volume mailing periods.

Order Tracking

When your order ships, you’ll receive a shipping confirmation email with tracking information (when available).

Shipping Destination

We ship from Mystic, Connecticut (USA). Shipping availability and options depend on the address entered at checkout.

Address Accuracy

Please double-check your shipping address before placing your order. If an order is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping costs to resend it.

Lost, Stolen, or Delayed Packages

Once a package is marked as delivered by the carrier, it is considered delivered. If you believe your package is lost or stolen, please contact us at turtlemoonjewelry@gmail.com and we’ll do our best to help you locate it and advise next steps with the carrier.

Questions

Email us anytime at turtlemoonjewelry@gmail.com