Shipping policy
Shipping Policy
Last updated: July 28, 2026
Order Processing
Orders are generally processed within three business days, excluding weekends and holidays.
During product launches, sales, holidays, peak seasons, or other high-volume periods, processing may take slightly longer. Processing time is separate from the carrier’s delivery time.
You will receive a shipping-confirmation email with tracking information when your order ships, when tracking is available.
Shipping Origin
Orders are shipped from Mystic, Connecticut, USA.
Shipping Rates
Available shipping methods and charges are calculated and displayed during checkout based on the delivery address, package, and selected shipping service.
Turtle Moon Jewelry may offer free-shipping promotions or order thresholds. When available, the applicable offer will be displayed on the website or during checkout.
Estimated Delivery Times
After an order has been processed and transferred to the carrier, typical domestic delivery estimates are:
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Standard shipping: approximately 2–5 business days
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Expedited shipping, when available: approximately 1–3 business days
These delivery periods are estimates and are not guaranteed.
Carrier delays, weather, holidays, high-volume mailing periods, service interruptions, and other circumstances outside our control may affect delivery.
Order Tracking
When tracking is available, it will be included in the shipping-confirmation email.
Tracking information may take time to update after a shipping label is created or after the package is accepted by the carrier.
Shipping Destinations
Available shipping destinations and services depend on the address entered during checkout.
If shipping is unavailable to the entered address, the order cannot be completed using that address.
Customers are responsible for any customs duties, taxes, import charges, brokerage fees, or other international charges that may apply, unless otherwise stated during checkout.
Address Accuracy
Please review your shipping address carefully before submitting an order.
Contact us as soon as possible if you discover an address error. We cannot guarantee that an address can be changed after order processing has begun.
If an order is returned because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping the order.
Delayed Packages
Tracking estimates and carrier delivery dates are not guarantees.
If tracking has not updated or your package appears delayed, contact us at turtlemoonjewelry@gmail.com. We will do our best to help review the tracking information and advise you on appropriate next steps with the carrier.
Lost or Stolen Packages
If you believe a package has been lost in transit, contact us at turtlemoonjewelry@gmail.com with your order number.
If tracking shows that a package was delivered but you cannot locate it, please:
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Confirm that the shipping address on the order is correct.
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Check with members of your household, neighbors, mailroom, front desk, or other secure delivery locations.
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Allow a brief period for carriers that occasionally mark packages delivered before final drop-off.
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Contact the carrier using the tracking number.
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Contact us if additional assistance is needed.
Once a carrier marks a package as delivered to the address provided at checkout, Turtle Moon Jewelry cannot guarantee replacement or reimbursement. We will nevertheless do our best to help you review the available information and determine possible next steps.
Returned-to-Sender Packages
If a package is returned to us because of an incorrect address, unsuccessful delivery, refusal, or failure to collect the package, we will contact you when the package is received.
Additional shipping charges may apply before the order can be resent.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If an item arrives damaged or defective, or you receive an incorrect item, contact us within 72 hours of delivery at turtlemoonjewelry@gmail.com.
Include:
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Your order number
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A description of the issue
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Photographs of the item
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Photographs of the packaging
We will review the issue and work with you to make it right.
Returns and Refunds
Return eligibility, return-shipping responsibilities, excluded items, exchanges, and refunds are governed by our separate Return and Refund Policy.
Contact
For shipping questions, contact:
Turtle Moon Jewelry
Mystic, Connecticut, USA
Email: turtlemoonjewelry@gmail.com